• In case you haven’t received your order, please drop us a mail at customercare@themeraky.com within 24 hrs. of the delivery mentioned in the tracking link. We shall check with the courier service.
• Please note: We would not be able to investigate with the courier service if it is informed to us after 24 hrs.

• Our courier partner will try to reach you via a phone call or SMS when delivering the order. Please ensure that you take calls from our courier partner to facilitate delivery of your package.
• The courier partner will make a total of three attempts to deliver your order. After the third attempt, the parcel will be returned to us.
• Once the parcel has been shipped back to us, we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded via your original mode of payment.

• We make sure that all the products are sent to you in one package. Please mail us at customercare@themeraky.com with the details of the missing product but within 10 days of receiving your order. We shall check and get it sorted asap.

• Please do not worry. Drop us a mail at customercare@themeraky.com with images of the damaged product within 10 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred.
• Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

• Please mail us at customercare@themeraky.com for cancellation request if your order has not been shipped yet.
Can I cancel my order once the product has been shipped?
• Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
• Once shipped, we will not consider cancellation requests. If a cancellation request comes up before the product leaves our order-processing center, we will try to hold the shipment but there is no guarantee that the cancellation request will be honored.

• We do hope you don’t have to check this section too often, but we really love you a lot! So, drop us a mail and you could just ship the product back to us to the address which will be given in the mail. But please note that the products purchased can be returned (unopened / unused without damage and with all the tags intact) within 15 days of receiving the order and please pack the items securely to prevent any loss or damage during transit. And we could provide you with a coupon code, so you could shop with us again & again & again, we just do not want to let you go.
• You can choose a refund also. The refund will be processed in 5 working days and it can reflect in your account in 7-10 business days from the refund processed date.
• Please make sure that the return product is packed well to avoid any damages in transit. The product should be returned in its original state for the refund / code to be processed.
• The courier charges incurred by you to send us back the product will not be refunded.
• Shipping and COD charges are non-refundable.
• No return / refund / exchange is possible for customized products unless it is damaged.

• If your order quantity is sizable enough, then do contact us on info@themeraky.com and we can make things work out.